We mean business
We’ve been focused on making improvements to offer you a better all-round experience with RSA.
Would you like to talk to somebody?
It's easy to contact the RSA Team and we are always happy to help.
Improvement highlights - what do you get when you do business with RSA?
Access to more of what you need
Connect with the people, products, training and services that you need.
- 40% more people answering your e-trade calls, emails and Live Chat
- Direct access to regional underwriting and products for cases over £10,000
- 5 Star Defaqto rating on 11 out of 12 eligible e-traded products.
Faster answers to save you time
Easier contact and a faster response from RSA means quicker decisions saving you time and effort.
- One number to call for e-trade enquiries - 0345 878 0071 (Monday to Friday: 9am to 5pm)
- More e-trade business goes through first time
- Instant decision in 90% of cases if e-trade business refers
- On more complex regional enquiries, we aim to respond by the end of the next working day.
92% of brokers have positive things to say about our Live Chat, with 59% rating it excellent
Greater strategic support
We want to build and strengthen our relationship with you, so we’re making it more personal.
- A dedicated Account Manager to help you get the best from RSA
- A co-created account plan that allows us to understand your business and your clients.
- Ongoing support with regular meetings and communications
- Opportunities to meet local and regional teams face to face.
What business can you place with RSA?
Following your account plan completion, you will have access to all lines of business you require
Optimised e-trade experience
We’ve improved our e-trade journey to offer you a better experience.
- Fewer mandatory questions for speedy quotes
- Call us at any stage - before, during or after a quote
- A trade tool illustrating product availability by customer’s trade
- Check flood risk before you start a quote to avoid wasted time.