Professional and Financial Insurance (including Cyber)

• In-house handling, with selected use of experts.
• Understanding of commercial sensitivities and supporting the relationships you have with your customers.
• Working closely with you, we will aim to bring about the best possible resolution, whether that's through defence, negotiation, or settlement.
• Being proactive and forcing the pace towards a satisfactory conclusion.
• Keeping you and the customers continually advised of progress.

We're experienced in handling claims related to:

• Directors and officers
• Charity and trustees assurance
• Crime/Fidelity guarantee
• Libel
• Employment practices liability
• Legal indemnities
• Surety bonds
• Contingent risks

We partner with leading providers Deloitte and cyber specialists Crawford to provide a reliable claims service following a cyber incident.

1. An incident manager with expertise in dealing with complex cyber issues is appointed to manage the process end-to-end.
2. Our experts triage and advise on the best course of action. We appoint experts and provide a clear discovery plan.
3. Once our investigations are underway, we provide regular updates to the customer and broker.
4. We provide a clear solution plan, with referral to RSA experts for any further investigation.

The costs associated with managing a cyber incident are significant and can escalate dramatically so a coordinated approach and rapid resourcing equals a successful outcome.

The full suite of services required for a comprehensive cyber response are utilised, including:

• IT forensics experts
• Law firms to advise what your legal obligations are in various jurisdictions and the best way to interact with regulators
• Help with notification of data subjects if necessary; a call centre set up may be required, as may credit monitoring and identity theft cover
• Public relations experts will help with any potential reputational damage
• Forensic accounting to help quantify loss
• Security experts to deal with extortion threats if necessary
• Help with returning business operations to pre-incident performance.

For cyber security incidents, we partner with leading providers Deloitte and cyber specialists.

Our in-house claims team​ handle most claims without the​ need to instruct external solicitors, however, from​ time to time the appointment of an external solicitor​ is required for a case.

For this, we use our panel of accredited solicitors (PDF, 84KB).

By working together, we utilise the combined​ knowledge, skills, and expertise to provide the best​ possible resolution whether by way of defence, negotiation or settlement. ​

Claims above a certain size and complexity need a different, often project-managed approach.

That's why our large and major loss claims handling team is made up of our most experienced claims specialists.

The team have the skills to manage major events and aim to protect policyholders’ financial and reputational interests.

Our Counter Fraud specialists blend technology with traditional identification and detection methods.

We aim to be instrumental in cross-industry initiatives and at the heart of industry forums.

This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.