Cyber insurance
Protection for your clients' businesses against cyber attacks and data breaches.
Cyber product closure
This product closed to new business on 15 April 2024.
What cyber insurance covers
Cyber insurance is designed to make sure businesses are protected, despite the complexity and ever-changing nature of cyber risk.
Most cyber incidents are covered, including:
- Extortion
- Business interruption
- Breach response costs
- Data liability
Cyber insurance and claims
If your customers' business experiences a cyber breach, time is of the essence. With our partners, Crawford, we provide a 24/7 incident service. Here's how the team can help you:
Triage the issue
The team will triage the issue, and advise on the best course of action.
IT experts
A team of IT forensic experts will investigate the incident, and work to resolve it.
Help with notification
Assist if a large number of data subjects need to be notified.
Legal advice
Provide advice on legal obligations, and how best to communicate with regulators.
The process
Once the first notification of loss (FNOL) is received, a clear and comprehensive process is followed:
1. FNOL
- 24/7/365 notification
- Certified Incident Manager (CIM) appointed
- Notification to inform stakeholders
2. Within 5 hours
- First response to insured
- Commence investigation
- Immediate mitigations
- Appoint experts
- Triage calls with stakeholders
- Policy coverage reviewed
- Clear discovery plan emerges
3. Within 24 hours
- Investigations well underway
- Initial indications emerging
- Immediate mitigation work continuing
- Regular updates to stakeholders
4. Within 48 hours
- Initial investigations concluding
- Regular updates to stakeholders continuing
- Policy coverage view emerging
- Immediate mitigation work maturing
- Clear solution plans emerging
Our expert claims team
- Certified incident managers - qualified and trained to manage the process
- Global coverage, available in over 200 languages
- An extensive panel of IT forensic, legal, accounting, public relations and security experts with a global footprint
Documents and downloads
For SMEs. Full policy wording, including the Schedule, Statement of Fact, Endorsements, Clauses and Certificates.
For mid-size and large businesses. A detailed summary of the cover provided.
For mid-size and large businesses. Full policy wording, including the Schedule, Statement of Fact, Endorsements, Clauses and Certificates.
Find out how to stay secure when working from home or in the office.
Contact us
Get in touch with a member of our team.
Cyber product closure FAQs
To save you time, we’ve updated our FAQs. These are intended to provide helpful answers to any questions you may have. They should be read alongside the conversations you have with your customer.
If you have any specific queries that are not answered in the FAQs or need any help or support, please contact us.