Tenants contents insurance

Yes, you and your family's contents will be covered as long as they normally live with you.
This includes spouses, partners, children, other relatives, domestic employees and carers.

Hearing aids will be covered when in your home for specific events including theft, fire, and flood.

To cover hearing aids you take away from your home, you will need to add our optional hearing aids cover to your policy. This will cover you anywhere in the British Isles and for up to 14 days worldwide in any 12 month period. You can add this cover when you apply for a policy, or call us on 0345 671 8172.

Bicycles will be covered when in your home, shed or garage for specific events including theft, fire, and flood.
To cover your bicycle(s) when you take it away from your home, you will need to add our optional bicycles cover to your policy. This will cover you anywhere in the British Isles and for up to 14 days worldwide in any 12 month period. You can add this cover when you apply for a policy, or call us on 0345 671 8172.

Your wheelchair(s) and mobility scooter(s) will be covered when in your home for specific events including theft, fire, and flood.

To cover your wheelchair(s) or mobility scooter(s) while away from your home, you will need to add our optional wheelchairs cover to your policy. This will cover you anywhere in the British Isles and for up to 14 days worldwide in any 12 month period. You can add this cover when you apply for a policy, or call us on 0345 671 8172.

Contents insurance financially protects the contents in your home, shed, and garage.

If your home’s contents are stolen or damaged by vandalism, water leaks, flooding, storms, or fire, you could claim on your insurance. So if the worst were to happen and you’re covered, you don’t have to find the cash to put things right.

You can apply for tenants contents insurance online, or you can ask your landlord for an application form.

If you have questions or would prefer to apply by phone, you can call us on 0345 671 8172. 

It's important to protect the things that you love and rely on in your home. We understand that some people have fewer possessions to cover, so we offer £4,000 as the minimum amount of cover.

You don’t have to have special door or window locks. As long as your external doors lock, it’s fine.

Yes, council and social housing tenants and leaseholders are both eligible to apply for our contents insurance.

If your home is owned on a leasehold basis through the council then yes, you can apply for tenants contents insurance.

If your home is owned privately, or has nothing to do with the council or a social housing landlord, you cannot apply for tenants contents insurance.

You can add or remove optional covers, such as accidental damage cover or cover for bicycles or wheelchairs. However, a single item limit of £2,500 applies to valuables in your home. These are jewellery, watches, and items containing gold, silver, or platinum.

If you have any valuable items to add which are worth more than this, our tenants contents insurance may no longer be suitable for you. The best thing is to call us on 0345 671 8172 so we can talk it through with you.

No problem. If you move home, simply call us on 0345 671 8172 to update your details.

Assuming your new home is still a council or social property, then you can take your policy with you.

We'll be there for you if you ever need to make a claim. We'll put things right as quickly as we can.

You do not need to pay an excess to make a claim. Simply call us on 0345 671 8171 or submit your claim online.