Fighting fraud

If you think you may have been a victim of fraud, or you suspect an incident of insurance fraud, here's what you should do

RSA takes fraud very seriously and works with prevention agencies, the police and other insurers to help detect and prevent fraud on a daily basis.

Report a suspected fraud

To report suspected insurance fraud or a dishonest claim

It’s important to act quickly if you think your bank account or card details have been used without your permission

  • Contact your bank, credit card, or financial institution to tell them what’s happened. They often deal with these matters and will work through the next steps with you to set things right;
  • Report the incident to the UK’s national fraud reporting centre, Action Fraud, by visiting their website or calling 0300 123 2040. Your case will go to the National Fraud Intelligence Bureau overseen by the City of London Police who will give you a crime reference number.

Unidentified payment on your bank statement?

If any of the following references appears on your bank statement, we've listed the numbers you can call to query it.

If it turns out that someone is fraudulently using your payment details to set up a policy with RSA or one of our partners in the list below, we will work with your financial institution throughout the investigation to help resolve the matter.

If this appears on your bank statement...
Call this number for help

Argos Pet Ins

+44 (0) 3450 787 500

M&S Pet Insurance
M&S Pet Ins

0800 980 8740 (UK)

Tesco Bank Pet Ins Ref
Tesco Bank Pet Ins

+44 (0) 3450 783 895

J Lewis
J Lewis Insurance
J Lewis Pet Ins
J Lewis Home Ins

+44 (0) 3456 100 355

RSA Liverpool
R & S A E Business

+44 (0) 344 873 7274

YBS Motor Ins Lvpl
Lexus Ins Liverpl
Toyota Ins Liverpl
YBS Motor Ins
Lexus Insurance
Toyota Insurance
YBS Motor Ins
YBSS Mtr Ins E Bus

+44 (0) 345 071 0146

RSA Motorbility Liv
RSA Motorbility Liv

03000 373 737 (UK)

More Than Insurance
Royal&SunAlliance Ins
More Than Insurance

+44 (0) 330 102 3370

More Than Claims

0800 300 684 (UK)

ME Business E Bus
MT Business Liverp

+44 (0) 330 102 4501

RSA Bonds & Unit Trusts

+44 (0) 1268 443 902


+44 (0) 330 123 3798

Pre-School Learning Alliance (UK - England, Wales & Northern Ireland)

+44 (0) 20 7697 2585

Pre-School Learning Alliance (UK - Scotland)

+44 (0) 1387 266 722

“By reporting your case, it will help link and identify incidents of fraud”

Underwriting Fraud Team

Watch Adele Sumner, Head of Fraud, Intelligence and Strategic Development at RSA, talk about how RSA works with the wider insurance sector and the police to educate people about the consequences of committing insurance fraud and ultimately bring insurance fraud down.

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