Fighting fraud

If you think you may have been a victim of fraud, or you suspect an incident of insurance fraud, here's what you should do.

RSA takes fraud very seriously and works with prevention agencies, the police and other insurers to help detect and prevent fraud on a daily basis.

Report a suspected fraud

To report suspected insurance fraud or a dishonest claim:

It’s important to act quickly if you think your bank account or card details have been used without your permission:

  • Contact your bank, credit card, or financial institution to tell them what’s happened. They often deal with these matters and will work through the next steps with you to set things right;
  • Report the incident to the UK’s national fraud reporting centre, Action Fraud, by visiting their website or calling (+44) 0300 123 2040. Your case will go to the National Fraud Intelligence Bureau overseen by the City of London Police who will give you a crime reference number.

Unidentified payment on your bank statement?

If any of the following references appears on your bank statement, we've listed the numbers you can call to query it.

If it turns out that someone is fraudulently using your payment details to set up a policy with RSA or one of our partners in the list below, we will work with your financial institution throughout the investigation to help resolve the matter.

If this appears on your bank statement...
Call this number for help

M&S Pet Insurance
M&S Pet Ins

Tesco Bank Pet Ins Ref
Tesco Bank Pet Ins

J Lewis
J Lewis Insurance
RSAI - JOHN LEWIS
J Lewis Pet Ins

RSA Liverpool
DERBYSHIRE HOME
R & S A E Business

YBS Motor Ins Lvpl
Lexus Ins Liverpl
Toyota Ins Liverpl
YBS Motor Ins
Lexus Insurance
Toyota Insurance
YBS Motor Ins
YBSS Mtr Ins E Bus

RSA GENERAL
RSA Motorbility Liv

More Than Insurance

More Than Claims
Royal&SunAlliance Ins
Royal&SunAlliance
RSA E Bus

ME Business E Bus
MT Business Liverp

RSA Bonds & Unit Trusts

RSA ISA's

Pre-School Learning Alliance (UK - England, Wales & Northern Ireland)

Pre-School Learning Alliance (UK - Scotland)

By reporting your case, it will help link and identify incidents of fraud.
Underwriting fraud team - RSA