Claims

From the simplest to the most complex claim, you've got an expert claims team on your side.

New and existing claims

We're sorry that you're having to make a claim, but rest assured, we're here to put things right. We'll need an RSA policy number to start the claim and to give you any updates. So please make sure you have it to hand when you contact us.

Commercial insurance claims

We're here to help get you back to business. Find details on how to make or track a claim under your policy. Plus, claims contacts including emergency helplines.

Personal insurance claims

Make or check the progress on a car, pet, home or landlord claim. You'll find all the contact details and instructions to help you.

Need to speak with us?

Find the contact information for the right team to support you with your claim.

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Delivering a first-class claims service is far more than what happens when you make a claim.

The right support for your customers

Efficient claims notification process

We will acknowledge new claims and deliver an action plan within 2 working days. We put next steps and agreed process updates in place, fast.

Complex and major claims

We offer specialist assistance and support for claims exceeding £100,000. These larger more complex claims often require a project-managed approach.

Global claims

Our global RSA offices and network partners are here to help.

The right expertise

Our claims handlers have the support of a strong global network of agents and surveyors. If needed, they can also bring in additional external specialists.

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The experts you need, when you need them

The Claims Account Management Team and Claims Business Assessment Team facilitate sign-off. They manage due diligence, contractual and documentation obligations.

Our experienced Bordereaux Management Team handle insurance claims across all disciplines. They are experts at validating and analysing bordereaux received from third-party agents.