What can we help you with?
If you need to make a new claim, or check the progress of an existing claim, we’ve got guidance and contact details to help you.
Got a question about your car, pet, or home insurance? If you're a customer with one of our partner brands, we've got their contact details for you.
If you’re an RSA-registered broker or looking to trade with us, check out our contact details and FAQs for support.
RSA is committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.
If your complaint relates to your policy then please contact the sales and service number shown in your schedule.
If your complaint relates to a claim then please call the claims helpline number shown in your policy booklet.
We aim to resolve your concerns on an informal basis within three business days. Where we have been able to, we will send you a letter confirming this. We’ll also explain how you may be able to refer the matter to the Financial Ombudsman Service if you subsequently decide you are unhappy with the outcome.
In the unlikely event that we are unable to resolve your concerns through our informal complaints process, our Customer Relations Team will then review the matter on behalf of our Chief Executive.
Find out more about our Customer Commitment.
We are genuinely grateful for all feedback. It's crucial to helping us improve how we serve our customers. If you feel that we haven't lived up to our commitments, we want to hear from you.
Customer Complaints Team
Our whistleblowing site, Ethicspoint (from Navex Global, an independent third-party supplier), provides colleagues, contractors, suppliers and other external partners with a secure and confidential way to raise concerns about potential wrongdoing.
Former employees of RSA, Sun Alliance or Royal Insurance may have pension entitlement in one or more occupational pension scheme.
Sal Pension Scheme (including Bradford Insurance Company Limited Pension and Life Assurance Scheme)
Closed to new entrants on 31 March 2002
If you are a current member of staff and are looking for current benefit information please go to Your Benefits or the HR pages on the company intranet.
Tenants contents insurance is for social housing tenants and leaseholders. It protects the contents of your home, garage and shed if your possessions were stolen, damaged, or destroyed in an incident like a fire or a flood.
This hotline is available to friends and family of RSA employees.
In the event of an emergency at one or more of our UK sites, we'll support you when you need us most.
Our helpline staff will be there to help you with the following:
- Receive incoming calls from family members or concerned friends.
- Make outgoing calls to friends or family members affected by the incident.
- Try to contact any employees we deem to be missing or unaccounted for.
- Give timely information to friends or family members.
Call us on 0800 107 1188
If you’re concerned and would like to talk to one of our team for more information during an incident, please call our freephone number on: 0800 107 1188*
*Please note this number is only live in the event of an incident at one or more of our UK sites.
If the lines are busy please hold, your call is important to us, and the next available agent will answer your call. In the event of an incident we're here.
Monday to Friday: 8am to 8pm
Saturday: 9am to 5pm
Sunday: 9am to 4pm
We're open on bank holidays too but for shorter hours.
Major shareholder notifications
Major shareholder notifications under the FCA's Disclosure and Transparency Rules should be emailed to email@example.com.
For any questions relating to managing your shareholding, please contact Equiniti.
For brokers: if one of your customers is having financial difficulties please contact your RSA representative.
RSA policyholders: please contact your broker or RSA representative.
MORE THAN customers: there is a dedicated cost of living support page with contact information and advice.
Looking for free independent advice?There are a number of places that offer free independent advice. For example, the National Debtline offers free and impartial debt advice for people living in England, Wales or Scotland. These independent organisations offer tools and resources to support you if you are in financial difficulty. These include online budget planners, affordability calculators and information on support such as the Breathing Space scheme, which gives a 60-day period where debt cannot be pursued. This scheme can be used once in a 12-month period.
RSA no longer provides life insurance, pension or annuity products.
If you have an existing RSA life insurance policy or pension plan, the following companies now deal with them.
Life insurance policies
Royal & Sun Alliance sold its life business to Resolution Life in September 2004. These policies are now branded under Phoenix Life Group. Contact their customer centre.
RSA European Life Business
RSA European Life Business sold its life business to Skandia Life (Ireland) on 13 March 2003. The business is now owned and administered by the Utmost Group. Contact email IOMaskheritage@utmostinternational.com.
RSA International Life Business
RSA International Life Business was sold to Generali Worldwide in 1997. The business is now owned and administered by the Utmost Group. The business is now owned and administered by the Utmost Group. Contact us by email: UWCustomerService@utmostworldwide.com.
For general press enquiries, please email firstname.lastname@example.org.
All other media enquiries should be directed to:
Commercial PR manager
Media and campaigns manager