Contact us
What can we help you with?
Broker support
If you’re an existing RSA-registered broker or looking to trade with us, check out our contact details and FAQs for support and guidance.
Personal insurance
If you're a personal insurance customers with one of our partner brands (including MORE THAN), we've got contact details for all your car, home and pet insurance quotes.
Claims
If you need to make a new personal or commercial claim, or check the progress of an existing claim, we’ve got guidance and contact details to help you.
If you are a MORE THAN customer and have an active insurance policy, you will need to visit their website.
Find out more on our Personal Insurance contact page, where you can find out more about MORE THAN policies and cover.
RSA is committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.
If your complaint relates to your policy then please contact the sales and service number shown in your schedule.
If your complaint relates to a claim then please call the claims helpline number shown in your policy booklet.
We aim to resolve your concerns on an informal basis within three business days. Where we have been able to, we will send you a letter confirming this. We’ll also explain how you may be able to refer the matter to the Financial Ombudsman Service if you subsequently decide you are unhappy with the outcome.
In the unlikely event that we are unable to resolve your concerns through our informal complaints process, our Customer Relations Team will then review the matter on behalf of our Chief Executive.
Find out more about our Customer Commitment.
Email us
We are genuinely grateful for all feedback. It's crucial to helping us improve how we serve our customers. If you feel that we haven't lived up to our commitments, we want to hear from you.
Customer Complaints Team
crt.halifax@uk.rsagroup.com
Former employees of RSA, Sun Alliance or Royal Insurance may have pension entitlement in one or more occupational pension scheme.
If you are a current member of staff and are looking for current benefit information please go to Your Benefits or the HR pages on the company intranet.
Tenants contents insurance is for social housing tenants and leaseholders. It protects the contents of your home, garage and shed if your possessions were stolen, damaged, or destroyed in an incident like a fire or a flood.
Start a quote
You can get a quote online.
If your postcode isn’t listed or for general enquiries, call us on (+44) 0345 671 8172.
Employee enquiries:
For example, reference requests or historic employment queries.
Email us: hr.services@uk.rsagroup.com
Call us
Monday to Friday: 9am to 5pm
Closed on bank holidays
Recruitment enquiries:
If you need to send us your CV, enquire about a vacancy, or find out about career opportunities at RSA.
Email us: perm.recruitment@uk.rsagroup.com
Major shareholder notifications under the FCA's Disclosure and Transparency Rules should be emailed to shareholder.disclosures@gcc.rsagroup.com.
Our share register is managed and administered by Equiniti. Contact Equiniti for help and information about your RSA shares.
Major shareholder notifications
Major shareholder notifications under the FCA's Disclosure and Transparency Rules should be emailed to shareholder.disclosures@gcc.rsagroup.com.
Investments
RSA outsources its former Unit Trust/OEIC business to F&C Fund Management Ltd. Call them on 0870 601 6183.
Shareholder queries
For any questions relating to managing your shareholding, please contact Equiniti.
We understand that many people and companies are facing financial difficulties and it can be a challenging time. Please get in touch as we may be able to help.
For brokers: if one of your customers is having financial difficulties please contact your RSA representative.
RSA policyholders: please contact your broker or RSA representative.
Looking for free independent advice?
There are a number of places that offer free independent advice. For example, the National Debtline offers free and impartial debt advice for people living in England, Wales or Scotland. These independent organisations offer tools and resources to support you if you are in financial difficulty. These include online budget planners, affordability calculators and information on support such as the Breathing Space scheme, which gives a 60-day period where debt cannot be pursued. This scheme can be used once in a 12-month period.
If you have a Defective Title policy with RSA, this is now serviced by Dual Asset Underwriting.
General enquiries
If you have a general query or would like to make a mid-term adjustment, you can contact Dual:
Email: rsa@dualgroup.com
Phone: (+44) 0203 435 6282
Claims
To make a claim, you can contact Dual:
Email: dualassetclaims@dualgroup.com
Phone: (+44) 0203 318 8391
Complaints
If you would like to make a complaint, you can contact Dual:
Email: complaints@dualgroup.com
RSA no longer provides life insurance, pension or annuity products.
If you have an existing RSA life insurance policy or pension plan, the following companies now deal with them.
Life insurance policies
Royal & Sun Alliance sold its life business to Resolution Life in September 2004. These policies are now branded under Phoenix Life Group. Contact their customer centre.
RSA European Life Business
RSA European Life Business sold its life business to Skandia Life (Ireland) on 13 March 2003. The business is now owned and administered by the Utmost Group. Contact email: IOMaskheritage@utmostinternational.com.
RSA International Life Business
RSA International Life Business was sold to Generali Worldwide in 1997. The business is now owned and administered by the Utmost Group. Contact email: UWCustomerService@utmostworldwide.com.
For general press enquiries, please email pressoffice@uk.rsagroup.com.
All other media enquiries should be directed to:
Oliver Hibberd
Commercial PR manager
e: oliver.hibberd@uk.rsagroup.com
Doing the right thing is important to us. Our whistleblowing site, Ethicspoint (from Navex Global, an independent third-party supplier), provides a secure and confidential way to raise concerns about unethical, illegal or criminal wrongdoing.