Contact us
If you’re an existing RSA-registered broker or looking to trade with us, we've got contact details and FAQs to support and guide you. Explore our broker support.
If you need to make a new personal or commercial claim, or check the progress of an existing claim, we’ve got guidance and contact details to help you. Explore our claims service.
If you are a MORE THAN customer and have an active insurance policy, see our MORE THAN existing customers hub.
All personal lines business (Nationwide, John Lewis, M&S, and Tesco) are no longer underwritten by RSA. If you have a query, you will need to contact the brand directly.
If you think your bank account or card details have been used without your permission, speak to your bank or card issuer immediately. View guidance on reporting fraud.
To report insurance fraud, contact the Insurance Fraud Bureau.
If you feel we haven’t delivered the service you expected, we want to know so we can put it right. View our complaints process.
RSA no longer provides life insurance, pension or annuity products.
If you have an existing RSA life insurance policy or pension plan, the following companies now deal with them.
Life insurance policies
Royal & Sun Alliance sold its life business to Resolution Life in September 2004. These policies are now branded under Phoenix Life Group. Contact their customer centre.
RSA European Life Business
RSA European Life Business sold its life business to Skandia Life (Ireland) on 13 March 2003. The business is now owned and administered by the Utmost Group. Contact email: IOMaskheritage@utmostinternational.com.
RSA International Life Business
RSA International Life Business was sold to Generali Worldwide in 1997. The business is now owned and administered by the Utmost Group. Contact email: UWCustomerService@utmostworldwide.com.
Former employees of RSA, Sun Alliance or Royal Insurance may have pension entitlement in one or more occupational pension scheme. For further details, view our pension information.
For details about careers, applications and employee support, view our recruitment information.
For general press enquiries, you can find contact details on our media contacts page.
Tenants contents insurance is for social housing tenants and leaseholders. It protects the contents of your home, garage and shed if your possessions were stolen, damaged, or destroyed in an incident like a fire or a flood.
Start a quote
You can get a quote online.
If your postcode isn’t listed or for general enquiries, call us on (+44) 0345 671 8172.
Doing the right thing is important to us. You can report an issue in confidence and we are always on hand to address your concerns. View our whistleblowing guidance.
Our share register is managed and administered by Equiniti. Contact Equiniti for help and information about your RSA shares.
If you have a Defective Title policy with RSA, this is now serviced by Dual Asset Underwriting.
Enquiries about your Defective Title policy
If you have a query or would like to make a mid-term adjustment to your Defective Title policy, you will need to contact Dual:
Email: rsa@dualgroup.com
Phone: (+44) 0203 435 6282
Claims
To make a claim on your Defective Title policy, you will need to contact Dual:
Email: dualassetclaims@dualgroup.com
Phone: (+44) 0203 318 8391
Complaints
If you would like to make a complaint about your Defective Title policy, you will need to email Dual:
Email: complaints@dualgroup.com
Investments
RSA outsources its former Unit Trust/OEIC business to F&C Fund Management Ltd. Call them on 0870 601 6183.
Shareholder queries
For any questions relating to managing your shareholding, please contact Equiniti.
We understand that many people and companies are facing financial difficulties and it can be a challenging time. Please get in touch as we may be able to help.
For brokers: if one of your customers is having financial difficulties please contact your RSA representative.
RSA policyholders: please contact your broker or RSA representative.
Looking for free independent advice?
There are a number of places that offer free independent advice. For example, the National Debtline offers free and impartial debt advice for people living in England, Wales or Scotland. These independent organisations offer tools and resources to support you if you are in financial difficulty. These include online budget planners, affordability calculators and information on support such as the Breathing Space scheme, which gives a 60-day period where debt cannot be pursued. This scheme can be used once in a 12-month period.