Broker support
For contacts, e-trading, reporting, FAQs and quotes
RSA Online
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Report insurance fraud
Contact the insurance fraud bureau. If you think your bank account or card details have been used without your permission, speak to your bank or card issuer immediately.
Frequently asked questions
Whether it's product specific, or related to an event or update, you'll find the answer in our FAQ pages.
Would you like to talk to somebody?
It's easy to contact the RSA Team and we are always happy to help.
Most of our regionally traded products have now moved to Intact Insurance. A list of contacts for those products can be found on our new Intact Insurance site.
If you have an account manager, you can get in touch with them directly if you have any questions.
If you need a manually traded quote from our regional offices, you can speak to your account manager (if you have one) or email new.business@intactinsurance.co.uk.
You can also search for senior underwriter contact details by region and by product.
Motor Fleet Public and Employers Liability
Stuart Duncan - Senior Underwriter
Professional Indemnity and Financial Risks including Bonds
Alison Balfour - Underwriter Leader
Packages, Public and Employees Liability
Paul Shafi - Portfolio Lead
Motor and Fleet
Dean Bell - Portfolio Lead
- Mobile: (+44) 07880 081827
- Email: dean.bell@intactinsurance.co.uk
Professional Indemnity and Financial Risks
Gemma Fozard - Underwriting Leader
Paul Berry – Regional Manager
Public and Employers Liability
Martin Sissons - Portfolio Lead
Packages
Martin Sissons - Portfolio Lead
Motor and Fleet
Kate Russell - Portfolio Lead
Professional Indemnity and Financial Risks
Gemma Fozard - Underwriting Leader
Packages, Property and Liability
Nicola Heed – Underwriting Service Lead
Motor, Fleet and CE&RE
Shane Blurton – Underwriting Service Lead
Aron Thompson – Regional Manager
Midlands
James Graham - Regional Development Manager
- Mobile: 07774 285460
- Email: james.graham@intactinsurance.co.uk
West
Luke Robbins - Regional Development Manager
- Tel: 01179 416 761
- Mobile: 07834 944 478
- Email: luke.robbins@intactinsurance.co.uk
Property and Packages
David Amos - Senior Underwriter
Public and Employers Liability
Andy Pardoe - Lead Senior Underwriter
Motor Fleet
Becky Dougan - Senior Underwriter
Professional Indemnity and Financial Risks
Claire Whittaker - Underwriting Leader
Andrew Jones – Underwriting Leader
Packages
Lewis Warnes – Senior Underwriter
Public and Employers Liability
Andy Pardoe - Senior Underwriter
Motor Fleet
Peter Jones - Senior Underwriter
Professional Indemnity and Financial Risks
Claire Whittaker - Underwriting Leader
Luke Robbins – Regional Development Manager
Alan Houston - Sales Director
Packages
Andy Garrett - Senior Underwriter
Financial Risks
Patrick Caine - Underwriting Leader
Professional Indemnity
Sarah Cleeve - Underwriting Leader
Employers' and Public Liability and Motor Fleet
Beki Colyer - Underwriting Leader
Employers and Public Liability
James Norman - Senior Underwriter
Packages
Tim Copp - Senior Underwriter
Motor Fleet
Kathy Oliver - Senior Underwriter
Professional Indemnity
Sarah Cleeve - Underwriting Leader
Financial Risks
Patrick Caine - Underwriting Leader
Neil Freeman-Jones – Underwriting Service Leader
Email: neil.freeman-jones@intactinsurance.co.uk
For all your questions relating to e-trading with the following products:
- Business combined
- Properties
- Tradespeople and homeworkers
- Offices (incorporating health and medical)
- Shops (incorporating hair and beauty)
- Pubs, restaurants and hotels
- Professional Indemnity Combined and Management Protection
Call us
Opening hours
Monday to Friday: 9am to 5pm
Opening hours
Monday to Friday: 9am to 5pm
Opening hours
Monday to Friday: 9am to 5pm
Email us
Business combined: businesscombined.referrals@intactinsurance.co.uk
Properties: sme.properties@intactinsurance.co.uk
Tradespeople and Homeworkers: sme.tradespeopleandhomeworkers@intactinsurance.co.uk
Offices (incorporating Health and Medical): sme.offices@intactinsurance.co.uk
Shops (incorporating Hair and Beauty): sme.shop@intactinsurance.co.uk
Pubs, Restaurants and Hotels: sme.prh@intactinsurance.co.uk
Professional Indemnity Combined: sme.pi@intactinsurance.co.uk
Management Protection (Directors and Officers): sme.managementprotection@intactinsurance.co.uk
Any other enquiries not related to the above: rsa.etrade@intactinsurance.co.uk
For all questions about deals trading or to make an enquiry.
Call us
Ask your account manager
Contact them directly. If you don't have their contact details, contact us and a member of the team will get back to you.
If you don't have an account manager
If you don't have an account manager, or don't know who your account manager is, please log into RSA Online and use the Live chat function to speak to us and we'll arrange a call back.
Find out more about a scheme or delegated arrangement
Get in touch with your local representative or with our delegated partnership team.
To find out why RSA is your schemes partner of choice, download our brochure.
If you need a manually traded quote from our regional offices, please speak to your account manager or email: new.business@intactinsurance.co.uk
If you need a quote for an e-trade product, please submit your client’s risk details via RSA Online or your usual software house.
Please note that you will need an agency with RSA to place business with us, and we offer separate agencies for our regional manually traded business and e-trade business.