In this month’s ‘We chat to’, we spoke to Deena Hemming, Trading Director of our North regions, to get her take on what brokers can expect from the upcoming Becoming Intact Insurance roadshows, her commitment to Intact’s values, and how she sees them really impacting our regions.
Q: What is the purpose of the Becoming Intact Insurance roadshows?
They are an opportunity for us to connect with our brokers to showcase Intact and their values, and how they translate in our regions. This will enable us to demonstrate the improvements we have already seen and the feedback we are already receiving.
We’ll share our future investments and how they will continue to enhance our service and products to make us broker’s first choice. We’ll promise that behind the Intact brand will be the same trusted team that they’ve dealt with for years, but now more confident and empowered to deliver the right solutions and best service for our customers.
Q: What can brokers expect to take away from the roadshows?
- Confidence in a market leading Intact, where their global size and scale have delivered consistently strong results over many years
- Impressed by their purpose to help people, businesses and society proposer in good times and be resilient in bad
- Comfort that they will continue to work with our trusted local teams that are now empowered to make decisions for easy solutions whilst being backed by the strength of a global company
- An understanding of our strategic objectives, what is changing and why this will be better for them
- Be clear that we have a desire and opportunitynto build better stronger relationships, drive customer advocacy and deliver growth together through our enhanced product suites and enhanced customer service
Q: From your perspective, where do you see that “Power of Intact” having the greatest impact in the regions?
Intact’s values - integrity, respect, customer-driven excellence, and generosity - will be at the heart of its regional impact. We are committed to long-term partnerships, making it easier to do business and delivering expert, responsive solutions.
We are empowering our underwriters to drive growth through excellent service and bespoke customer solutions to develop new and deeper relationships.
All our teams will continue to have opportunities and develop new skill, both professional and personal programmes to focus on their career goals, to ensure they are engaged and motivated.
Q: What can brokers do to get the most out of all the great things we are doing in the regions?
- Build open and honest relationships
- Align on shared goals to deliver the best customer outcomes
- Provide feedback and recommendations for improvements
