Loss adjusting services

With a comprehensive geographical spread across the UK, our in-house service delivers a fast and efficient claims experience through tailored loss adjusting solutions.

An expert team

All of our adjusters and our appointed experts are professionally qualified and dedicated to manage both straightforward and complex damage claims, including business interruption.

We are experts in the unique handling of both first and third party claims. Using the most up-to-date technology and an award winning customer-friendly portal for uploading photos, videos and documents, we are here to assist in the speedy valuation and settlement of claims.

Benefits

By not relying on an outsourced provider, our loss adjusting service guarantees the quality of a claims experience, helping to develop meaningful on-going relationships with brokers and customers and act with full authority to settle and pay claims.

Get to customers quickly

Receive meaningful customer contact within 24 hours, with same day urgent visits where possible.

Focus on critical decisions

Our decisions on liability will always be timely.

Deliver clear action plans

An action plan communicated within five days with immediate, visible steps to resolution.

Keep your business moving

Interim payments are fast. We aim to settle claims less than £100k within 30 days.

Combining expertise and project managed processes

Our belief in developing in-house technical expertise combined with a project managed process ensures claims are driven to an early economic settlement through our ability to quickly understand and assess key issues and deliver against detailed plans to make the right things happen.

Specialist handlers for your claims

Our loss adjusters aim to make the claims process as quick and stress-free as possible.

Field-based loss adjusters

Carrying out face-to-face assessments on site for losses of higher value and complexity. Typically above £10,000.

By getting our decision makers to site immediately, we are able to confirm policy liability and agree an immediate reinstatement plan and/or payment as appropriate with customers, providing reassurance and confidence that things will get back to normal, as quickly and efficiently as possible.

Additional field capacity

Sedgwick, partners with our own Loss Adjusting Service, provides flexible access to additional capacity ensuring full geographical coverage and stability of service, especially during times of surge.