Loss adjusting services

With a comprehensive geographical spread across the UK, our in-house service delivers a fast and efficient claims experience through tailored loss adjusting solutions.

London office cityscape

An expert team

Our team of professionally qualified adjusters and appointed experts has recently expanded. This enhances our ability to manage both straightforward and complex damage claims - including those involving business interruption.

We bring deep expertise in handling both first-party and third-party claims. Supported by cutting-edge technology, a customer-friendly portal for uploading photos, videos, and documents, we ensure fast, accurate valuation and settlement of claims.

Key benefits of our in-house loss adjusting service

Quality you can rely on

By keeping our loss adjusting service in-house, we guarantee a consistently high-quality claims experience. This helps build lasting relationships with brokers and customers, while enabling us to act with full authority to settle and pay claims.

Fast customer engagement

We aim to make meaningful contact within 24 hours, with same-day urgent visits wherever possible.

Quick liability decisions

We make prompt decisions on policy liability to keep claims moving forward.

Clear, actionable plans

A detailed action plan is communicated within five days, outlining immediate steps toward resolution.

Timely payments

We aim to agree settlement claims within 30 days of notification and, where appropriate, we can issue interim payments to help businesses recover as swiftly as possible.
Interior RSA London office

Combining expertise with project management

We combine in-house technical expertise with a project-managed approach. This helps to ensure claims are driven to early, economically-sound settlements by quickly identifying key issues and executing detailed plans that deliver results.

Specialist handlers for every claim