Claims
From the simplest to the most complex claim, you've got an expert claims team on your side.
New and existing claims
We're sorry that you're having to make a claim, but rest assured, we're here to put things right. We'll need an RSA policy number to start the claim and to give you any updates. So please make sure you have it to hand when you contact us.
Commercial insurance claims
We're here to help get you back to business. Find details on how to make or track a claim under your policy. Plus, claims contacts including emergency helplines.
Personal insurance claims
Make or check the progress on a car, pet, home or landlord claim. You'll find all the contact details and instructions to help you.
Need to speak with us?
Find the contact information for the right team to support you with your claim.
Delivering a first-class claims service is far more than what happens when you make a claim.
The right support for your customers
Efficient claims notification process
We will acknowledge new claims and deliver an action plan within 2 working days. We put next steps and agreed process updates in place, fast.
Complex and major claims
We offer specialist assistance and support for claims exceeding £100,000. These larger more complex claims often require a project-managed approach.
Global claims
Our global RSA offices and network partners are here to help.
The right expertise
Our claims handlers have the support of a strong global network of agents and surveyors. If needed, they can also bring in additional external specialists.
The experts you need, when you need them
Our experienced Bordereaux Management Team handle insurance claims across all disciplines. They are experts at validating and analysing bordereaux received from third-party agents.