Making a personal insurance claim
Find out how to make a new personal insurance claim, or check on your existing claim.
Clearchoice and Preferred Choice are RSA home insurance products sold through our brokers. On this page, you'll also find information about how to make a claim for another product.
Make a new claim
Before you start your claim
Check your cover and excesses which you can find in your policy schedule. Different types of claims may have different excesses.
If you're claiming for valuables, please check your overall cover limits and if any single item limits apply.
You will also need to have your policy number to hand.
Buildings claims
You may need to make a buildings claim if damage has been caused to the structure of your home. For example, plumbing, walls, roof, windows, kitchen units and bathroom suites.
- What happened
- What part of your home has been damaged
- Which rooms have been affected
- If your home is secure
- If there are any issues with your water or electricity supply
- How much you have been quoted to fix the damage
- Photographs of the damage
Contents and personal possessions claims
Contents include items in your home that could be taken with you if you moved home. For example, furniture, TVs, laptops, jewellery and clothing.
When you register your claim, we'll ask you to provide details including:
- When the incident happened
- The type of item(s) you are claiming for such as electrical or jewellery
- Make, model and serial number of TVs/appliances/other electronic devices
- Make, model, storage capacity, colour and IMEI numbers of mobile phones and tablets
- Photographs of the items you are claiming for
- We may also need proof of ownership e.g. a receipt/invoice and details of where it was purchased
If you have experienced a break-in:
You'll need to contact the police and obtain a crime reference number, which we'll ask for if you make a claim.
Theft or loss of possessions away from home:
Firstly, check you have personal possessions cover included with your policy. You can find this information in your policy schedule.
When you register your claim, we'll need you to tell us where you think you lost the item(s) or where the item(s) were stolen. Plus the crime reference number, if we request that.
What happens next?
When you register your claim, we'll call you if we need more information.
Please note, we'll only call between 8am to 6pm Monday to Friday, or 9am to 5pm Saturday.
We can also put you in touch with an authorised tradesperson if necessary.
RSA Clearchoice
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
RSA Preferred Choice
Monday to Friday: 9am to 5pm
Tenants Contents Insurance
Monday to Friday: 9am to 5pm
If you have hearing or speech difficulties:
- Textphone via Relay UK: Add 18001 before dialing; or
To get in touch with your bank or building society, or local council or housing association, you'll need to contact them directly. For other Home brands, use the following links: