Making a motor claim

Find out how to make and track a commercial motor claim.

Make a commercial motor claim online

You can also check repair updates and view payments and settlement offers.

LiveChat: Our dedicated commercial motor claims team are available once you are logged into the Portal.

Using the Broker Portal: See our PDF guide or watch our video for help getting started. These will help guide you through how to register for a new account, log in and make and track claims.

If you still have questions about registering and using the Broker Portal, you may find the answer in our FAQs.

Need advice before you make a claim?

Please note: You will need separate IDs for the two different portal links to track claims starting "20" and "00".

Track a claim

With reference starting "20"

This access is via our Claims Online portal

Track a claim

With reference starting "00"

This access is via our Broker Portal

LiveChat: Our dedicated commercial motor claims team are available once you are logged into the Portal.

See our PDF guide or watch our video for help with tracking a claim online.

If you still have questions about using the Broker Portal you may find the answer in our FAQs.

If you're the policyholder (for example, a fleet manager) you can make a claim online. If you're a driver, please scroll down to find out how to make or track a claim.

To track an existing claim, you can do this online for all claims starting with '00'. If your claim number starts with '20', you will need to call or email us.

Make or track a commercial motor claim online

You can also check repair updates, view payments and settlement offers.

LiveChat: Our dedicated commercial motor claims team are available once you are logged into the Portal.

Using the claims portal: See our PDF guide for help getting started. This steps you through how to register for a new account, log in and make and track claims.

Need advice before you make a claim?

If you're a driver, you cannot yet make or track a claim online (this feature is coming soon). Please use the contact information below to get in touch with our specialist claims team who will assist with your claim.

Option 1: Call us

0330 100 0565
Monday to Friday: 9am to 5pm

Please have your policy details, vehicle registration, and driver details ready when you call us. We may ask you to email us additional information.

Option 2: Email us

To make a new motor claim, email us at new.motor.claims@uk.rsagroup.com.

To track an existing motor claim, email us at motor.claims@uk.rsagroup.com.

Need advice before you make a claim?

24-hour emergency assistance

0330 100 0565

Opening hours

24 hours, 7 days a week

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

24-hour emergency windscreen repair

0800 783 4695

Opening hours

24 hours, 7 days a week

If you have hearing or speech difficulties:

Textphone via Relay UK: Add 18001 before dialing; or
Download Relay UK App on your mobile or tablet

Guidance for making a claim

Useful information about what information you'll need to provide when making a motor claim.

Before you make your claim

Make sure you have these details to hand

Policy number

Vehicle registration
Accident date and time
Accident location

Questions we may ask about the driver of the vehicle

What's their date of birth?

Do they have any pending prosecutions?
Have they been asked not to drive by a doctor or the DVLA?
Have they been involved in any incidents?
Have they had any losses or thefts in the past 5 years, regardless of whether a claim has been made?
Have they had any motoring convictions or fixed penalty points within the last 5 years?
Have they held a full UK/EU licence for at least 12 months and driven regularly in the UK?
Are they the registered owner and keeper of the vehicle?

Additional accident information we may ask for

Third party registration (if applicable)
Third party contact details (if applicable)
Witness information (if applicable)
CCTV footage if available
Images of damage and the accident scene

There is no need to provide an estimate for repairs as we can appoint one of our recommended repairers.

Watch our video

We've created this demonstration video to help you get started on our broker online claims portal. Find out how to make or track a claim.

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