Commercial motor claims
Find the details you need to make a new commercial motor claim, or check on your existing claim.
Option 1: Call us
0330 100 0565
Monday to Friday: 9am to 5pm
Please have your policy details, vehicle registration, and driver details ready when you call us. We may ask you to email us additional information.
Before you call, please refer to the essential information checklist and questions we may ask you below.
Option 2: Email us
new.motorclaims@uk.rsagroup.com
Before you email, please refer to the essential information checklist below.
We aim to respond to your email within 2 working days.
Essential information checklist
Be ready to provide the following information when you contact us. This can help speed up the processing of your claim.
We'll need the:
- Policy number
- Vehicle registration
- Accident date and time
- Accident location
Questions we may ask about the driver of the vehicle
- What's their date of birth?
- Do they have any pending prosecutions?
- Have they been asked not to drive by a doctor or the DVLA?
- Have they been involved in any incidents?
- Have they had any losses or thefts in the past 5 years, regardless of whether a claim has been made?
- Have they had any motoring convictions or fixed penalty points within the last 5 years?
- Have they held a full UK/EU licence for at least 12 months and driven regularly in the UK?
- Are they the registered owner and keeper of the vehicle?
More detail on accident circumstances
- Third party registration (if applicable)
- Third party contact details (if applicable)
- Witness information (if applicable)
- CCTV footage if available
- Images of damage and the accident scene
There is no need to provide an estimate for repairs as we can appoint one of our recommended repairers.
To get the latest on your motor claim contact us by email or phone.
Track claims online
Access all the information about an existing claim, including its current status, with RSA Claims Online.
Brokers only: Claims Online
Call us
0330 100 0565
Monday to Friday: 9am to 5pm
Email us
We aim to respond within 5 working days.
If you need to escalate a claim, contact our First Party Claims team leaders:
Donna Whearty
07867 904619
donna.whearty@uk.rsagroup.com
Lauren Bennett
07867 904619
lauren.bennett@uk.rsagroup.com
If you need to escalate a claim, contact our Third Party Claims and Liability team leaders:
Tony Bromley
01422 388 530tony.bromley@uk.rsagroup.com
Stephanie Bray
07810 011 587stephanie.bray@uk.rsagroup.com
24-hour emergency assistance
24-hour emergency line for help of you've been involved in a motor accident.
0330 102 4203
24-hour emergency windscreen repair
Rapid response anywhere in the UK.
0800 783 4695