Resolution to keep your project moving
From construction projects to wind turbines, our claims experts will work with you and your customers, keeping you informed throughout your claim.
The right expert on your claim
Each claim has a nominated claims handler with the appropriate expertise to manage it from start to finish.
Fast response times
Response to new claims, including an action plan advising next steps and agreed timescales for progress updates are delivered within 2 working days.
Express claims handling
We express-handle commercial property claims worth up to £5,000. This means that we aim to conclude settlement as quickly as possible after receipt of the required information to validate the policy cover and make payment by the customers’ preferred methods.
In-house loss adjusting service (LAS)
We provide you and your customer with a fast, efficient service and offering impartial advice to agree the best course of action for each claim.
Face-to-face assessments are carried out onsite by specialist construction adjusters.
Our LAS team has instant access to RSA underwriting teams and policy details. They can make quick claim decisions and are able to authorise prompt payments to customers to help with cash flow for their business.
We also get support from external loss adjusting partners to ensure you have access to a specialist whenever it's required.
Major and complex claims (typically exceeding £100k in value)
Claims above a certain size and complexity need a different, often project managed approach, so our large and major loss claims handling team is made up of our most experienced claims specialists. The team have the skills to manage major events and protect your customers’ financial and reputational interests.
Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.
Claims solutions for multinational insurance programmes
Through our global network of RSA offices and established network partners in over 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe. And, wherever claims occur in the world, we will help your customers get back on track quickly.
Pre-loss planning and access to our risk management service
We work with you and your customers to plan for serious losses with potential high impact to their business. Our technical claims specialists will consider a potential high-impact loss scenario, discuss how the policy may respond in the situation, what action we as an insurer may take, and if necessary what risk controls could be taken to prevent the incident ever taking place.
Track claims online
Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.
Make a claim
If you need to make a claim, you can find all the information you need here
Protecting construction projects
Deal with uncertainty, mitigate costly disruptions, and minimise setbacks with our specialist risk consultancy service for construction.