Claims reimagined, powered by your voice
You spoke, we listened. Your feedback helped shape improvements to our claims service over the last 18 months. Find out what enhancements we've been making, and what it means for you.
Claims reimagined, powered by your voice
You spoke, we listened. Your feedback helped shape improvements to our claims service over the last 18 months. Find out what enhancements we've been making, and what it means for you.
Discover ClaimCenter, built with your feedback in mind
We value the feedback you share, it’s helped us make meaningful changes to the way we manage claims.
Following the successful launch of Commercial Property claims in July 2024, we’ve continued to evolve. Since April 2025, brokers and customers can now log and manage new Commercial Motor claims directly through the portals, powered by Guidewire's ClaimCenter.
And we’re not stopping there. Over the next few years, we will continue to roll out even more lines of business onto ClaimCenter, giving brokers and customers the tools to manage a wider range of claims with greater speed and efficiency. It’s all part of our commitment to delivering best-in-class service.
Benefits of ClaimCenter portals for brokers and customers
Our customer and broker portals are designed with you in mind, offering key features that make managing commercial claims faster, easier, and more straightforward. From streamlined processes to improved communication between brokers, customers and RSA, these enhancements are all about delivering a more efficient and user-friendly claims journey.
- Faster first notification of loss (FNOL), saving you time
- Instant claim number, team details and clear timescales for next steps
- Detailed claims tracking dashboards, so you have 24/7 visibility of the status of a claim
- Direct communications with our claims experts via Live Chat for real-time resolutions
- Select your preferred vehicle repairer, or use RSA's approved network - giving you more control over the repair process
- Timely automatic updates via email or SMS
- Upload CCTV or dash cam footage directly to support your claim
Want to learn more about our enhanced claims portals?
Guide and how-to video
Read our guide on the enhanced Commercial Motor claims portal, including useful tips on using it, as well as how-to videos.
Watch our video
We've put together a video where our recent claims portal enhancements are talked through.
Claims portal solution overview
Read our comprehensive PDF guide on our claims portal benefits.
Our claims service is embracing digitalisation and AI
Hear from Lee Dainty, Commercial Claims Director, UK & International at RSA, explains how the ClaimCenter portals are transforming the claims experience for our brokers and their clients.
Digital claims transformation
RSA’s rollout of digital claims portals for Commercial Property and Motor has significantly improved the broker and customer experience. Features like real-time tracking, automated communications, and live chat support have made the claims journey faster, more transparent, and more efficient.
Broker collaboration for faster settlements
Brokers play a crucial role in speeding up claims by providing complete information at the First Notification of Loss (FNOL). This collaboration helps RSA settle claims more quickly, enhancing customer satisfaction and strengthening broker-client relationships.
The future of claims with AI
Lee highlights the transformative potential of AI in claims handling, especially in intelligent automation, fraud detection, and predictive analytics. These technologies will enable faster, more accurate settlements and reduce manual effort, making the process smarter and more consistent.
In-house loss adjusting services
With a comprehensive geographical spread across the UK, our in-house service delivers a fast and efficient claims experience through tailored loss adjusting solutions.
By not relying on an outside provider, we can:
- Get to customers quickly, offering meaningful contact within 24 hours
- Focus on critical liability decisions to provide a timely response
- Deliver clear action plans within 5 days with visible steps to resolution
- Keep your business moving with timely payments
Find out more on our dedicated Loss Adjusting services page.