In-house technical expertise

An experienced in-house specialist claims team who provide a positive, proactive and pragmatic approach to claims resolution. With end-to-end claims management by a specialist claims handler with quick action to minimise any financial and reputational risks associated with your claim. Supported by our loss adjusting partners, for informed liability decisions.

Please note - Our in-house services are applicable for polices written after 2006. Liability policies written on or before 31/12/2005 are now legally owned and managed by Mercantile Indemnity Company Ltd, a member of the Enstar Group, and the claim handling is managed by Pro-Global. RSA has retained ownership of Liability policies written from 2006.

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The right expert on your claim

Each claim is managed in-house by a specially trained claims expert assigned to the case, who will appoint a loss adjuster or a litigator when necessary.

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Work with you

We will bring about the best possible resolution, whether that's through defence, negotiation, or settlement.

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Avoid reputational damage

By acting quickly and taking control of the situation, we can take the appropriate steps to help minimise any financial and reputational risks.

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Fast response to new claims

We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.

Classification of claims

Below you'll find information on how we classify our claims. 

    • Asbestos
    • Vibration white finger
    • Industrial deafness
    • Asthma
    • Cancer
    • Occupational respiratory diseases
    • Other long tail disease related losses
    • Repetitive strain injury
    • Work related Upper Limb Disorder (WRULD)
    • Dermatitis
    • Occupational and work-exacerbated Asthma that does not result from a long-term exposure and does not feature a latency period between exposure and manifestation of symptoms
    • Infectious diseases
  • Sexual and physical abuse (excluding stress/bullying/harassment).

Major and complex claims (typically exceeding £100k in value)

Our large and major loss handling team is made up of our most experienced claims specialists. The team have the skills to manage complex claims and protect your customers’ financial and reputational interests.

Tackling fraud

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

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Claims solutions for multinational insurance programmes

Through our global network of RSA offices and established network partners in over 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe. And, wherever claims occur in the world, we will help your customers get back on track quickly.

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Track claims online

Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.

Make a claim

If you need to make a claim, you can find all the information you need here

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Commercial insurance

Find out more about our commercial insurance products.

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Helping businesses stay safe and resilient

find out more about RSA Risk Consulting.

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Brokers and partners

A partnership with RSA can make your business more flexible, efficient, and profitable.