In-House technical expertise

Our experienced in-house Liability claims team provides a positive, proactive and pragmatic approach to claims resolution.

Loss adjusting of injury claims is provided by our partner, Sedgwick, ensuring informed liability decisions and quick claims settlement. Loss adjusters work closely with our claims experts to make quick claims decisions.

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The right expert on your claim

Each claim is managed in-house by a specially trained injury claims expert assigned to the case, who will appoint a loss adjuster or a litigator when necessary.

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Work with you

We will bring about the best possible resolution, whether that's through defence, negotiation, or settlement.

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Avoid reputational damage

By acting quickly and taking control of the situation, we can take the appropriate steps to help minimise any financial and reputational risks associated with a bodily injury claim.

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Fast response to new claims

We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.

Major and complex claims (typically exceeding £100k in value)

Claims above a certain size and complexity often need a project-managed approach. Our large and major loss claims handling team is made up of our most experienced claims specialists, with the skills to manage major events and to protect your customers’ financial and reputational interests.

Tackling fraud

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

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Claims solutions for multinational insurance programmes

Through our global network of RSA offices and established network partners in over 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe. And, wherever claims occur in the world, we will help your customers get back on track quickly.

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Track claims online

Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.

Make a claim

If you need to make a claim, you can find all the information you need here

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Liability insurance products

Find out more about our Liability insurance products.

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Protecting people

See how good Health and Safety risk management can actively support your business, rather than stifling it.

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Brokers and partners

A partnership with RSA can make your business more flexible, efficient, and profitable.