Claims Online with RSA

Get all the information about an existing claim in one place with our online claims portal.

Close up of person using laptop

Accessing Claims Online is quick and easy

  1. Enter your user ID and password
  2. Once your details are accepted, click on the ‘Claims Tracking’ option from the menu
  3. Then select the ‘Claims Online’ option.

Available to brokers only.
Sign in

Quicker communication

View your claims status

Easily find your customers claim reference number, whether we have registered their claim or if their claim has been closed.

Claim updates

You can check when we have issued correspondence relating to the claim. Our Claims team can also show updates on specific actions or further information we may require.

All the details in one place

Easily locate details of estimate changes, payments or recoveries made on the claim, as well as any third party details or service providers.

Motor claims in real time

See when our engineers authorise repairs on a vehicle or deem it a total loss in real-time.

Man using a tablet with coffee

Locating claims when time is of the essence

The RSA Claims Online search function has been designed to make finding and locating a claim easy. So if you're picking up a claim for somebody else, or need to find some information on a claim you can make sure you get the information you need.

Simply search by:

  • RSA claim reference
  • Policy number
  • Policyholder name
  • Vehicle registration number for Motor claims
  • Specific date range.
Lady claims handler smiling

Need access?

If you need to set up an account for RSA Claims Online all you need to do is email us including the following information:
  • Name
  • Contact details
  • RSA agency number

(Not available for some speciality lines claim classes)

Available to brokers only.

Email us