A claims process you can rely on

We know that real estate claims can be complex, stressful and time-consuming. From express settlement of straightforward property claims to more complex claims requiring specialist handling, we'll make sure your claim is in the right hands. 

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The right expert on your claim

Each claim will have a nominated claims handler who manages the claim from start to finish.

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Work with you

We work with you and your customers to ensure claims handling is tailored appropriately.

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Focus on settling claims

Our objective is to settle claims as quickly and fairly as possible.

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Fast response to new claims

We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.

In-house loss adjusting service (LAS) and external loss adjusters

We'll provide you and your customers with a fast, efficient service and impartial advice to agree the best course of action for each claim.

Face-to-face assessments are carried out on-site by professionally qualified, expert, specialist commercial property adjusters.

We make quick claim decisions and prompt payments – our internal LAS team has instant access to underwriting teams and policy details, enabling them to make quick claims decisions and to authorise prompt claims payments to your customers to help with the cash flow of their business.

Major and complex claims (typically exceeding £100k in value)

Claims above a certain size and complexity often need a project-managed approach. Our large and major loss claims handling team is made up of our most experienced claims specialists, with the skills to manage major events and to protect your customers’ financial and reputational interests.

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Claims solutions for multinational insurance programmes

Through our global network of RSA offices and established network partners in over 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe. And, wherever claims occur in the world, we will help your customers get back on track quickly.

Tackling fraud

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

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Commercial Salvage Initiative

Our commercial salvage initiative can help reduce the cost of a claim and protect the environment. When items are considered to be uneconomical to repair or restore, we work with salvage partners to assess your items for salvage potential. 

Make a claim

If you need to make a claim, you can find all the information you need here

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Commercial property products

Find out more about our Commercial property products.

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Protecting your real estate

Whatever the size and complexity of your portfolio, we can help reduce your exposures and protect your assets.

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Brokers and partners

A partnership with RSA can make your business more flexible, efficient, and profitable.