Property claims

Find the details you need to make a new property claim, or check on your existing claim.

To help you complete the online form as quickly as possible, you will need:

Photos of the damage
Invoices, receipts, and proof of purchases
Supporting documents such as policy schedule or works completed invoices
Tenancy Agreement if applicable

We may need to inspect any items which have been damaged, so please do not dispose of them until we have contacted you.

If you are registering a theft or malicious damage claim, we will need a police crime reference number. Please ensure you have notified the police before completing your claim.

Once you've submitted your claim, a claim consultant will aim to get in touch with you by close of business the next business day following your submission. If we need you to provide any further items, we'll let you know as soon as possible.

Alternatively, please call us on
0330 102 4100
Monday to Friday: 9am to 5pm

Email us at
promise.propertyclaims@uk.rsagroup.com

Option 1: call us

T: 0330 102 4100
Monday to Friday: 9am to 5pm

Option 2: email us at

promise.propertyclaims@uk.rsagroup.com

Please provide the following information where possible – it makes the process much quicker:

RSA Policy number
Date and time of incident or loss
The circumstances of the incident
Details of loss or damage
Loss or incident location copy schedule (if the policy is part of a broker scheme)
VAT status

For email notifications we aim to respond within 48 hours.

To make the process much faster, please attach all the supporting documentation with the First Notice of Loss (FNOL). If you need to send documents by post, our address is: RSA, Property Claims, PO Box 256, Wymondham NR18 9DQ.

Information and supporting documents you will need to send us

Buildings damage

For claims below £5,000, we will need a repair estimate from you.
For claims over £5,000 we will appoint one of our property experts or an adjuster.

Contents damage

Photos of the damage
A replacement estimate
The original purchase receipt (where available and costing over £250)

Contents stolen

The crime reference number
A replacement estimate
The original purchase receipt (where available and costing over £250)

Stock claims

An itemised list of stock damaged
Supporting purchase invoices

Documents you might need

RSA Claims Express Handling up to £5000 - PDF - 91KB

RSA Loss Adjusting Services (LAS) Information - PDF - 1KB

Property claims

Commercial property claims

Make a new property claim (under £100,000)

Make a new property claim (over £100,000)

Follow up on an existing property claim

Real Estate (UK and overseas) claims

Make a new Real Estate claim

Follow up on an existing Real Estate claim

Risk Managed (UK and overseas) claims

Make a new Risk Managed claim

Follow up on an existing Risk Managed claim

Additional contacts

Commercial property team leaders

Real Estate Team Leader

Risk Managed Team Leader

Major loss and construction unit loss adjusting leader

Loss adjusting service business unit leader

Emergency numbers

Documents you might need