Expert handling and early decision making

Each claim has a nominated claims handler who will work closely with you throughout the life of the claim to achieve the best resolution.

Briefcase Magenta

The right expert on your claim

Each claim is managed in-house by a specially trained injury claims expert assigned to the case, who will appoint a loss adjuster or a litigator when necessary.

Handshake Magenta

Work with you

We will bring about the best possible resolution, whether that's through defence, negotiation, or settlement.

Hand Magenta

Avoid reputational damage

By acting quickly and taking control of the situation, we can take the appropriate steps to help minimise any financial and reputational risks associated with a bodily injury claim.

Clock Magenta

Fast response to new claims

We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.


In-house technical expertise

  • Efficient and effective in-house handling, with selected use of experts
  • Understanding of commercial sensitivities and supporting the relationships you have with your customers
  • Working closely with you, we will bring about the best possible resolution, whether that's through defence, negotiation, or settlement
  • Being proactive and forcing the pace towards a satisfactory conclusion
  • Keeping you and the customers continually advised of progress

Diverse claims handling expertise

People Group Magenta

Directors and Officers

Handshake Magenta

Charity & Trustees Assurance

Warning Magenta

Crime/Fidelity Guarantee

Speechbubble2 Magenta


Underwriting Magenta

Employment Practices Liability

Notepad Pen Magenta

Legal Indemnities

Checkbox Magenta

Surety Bonds

Graph Magenta

Contingent Risks

Romain Dancre Doplsdelx7e Unsplash

Working in partnership with external solicitors

Our Profin in-house claims team​ handle most claims without the​ need to instruct external solicitors, however, from​ time to time the appointment of an external solicitor​ is required for a case. For this, we use our panel of widely recognised and accredited solicitors. 

By working together, we utilise the combined​ knowledge, skills, and expertise to provide the best​ possible resolution whether by way of defence, negotiation or settlement. ​

Major and complex claims (typically exceeding £100k in value)

Our large and major loss handling team is made up of our most experienced claims specialists. The team have the skills to manage complex claims and protect your customers’ financial and reputational interests.

Tackling fraud

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

RSA 1242596950 Copy

Track claims online

Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.

Make a claim

If you need to make a claim, you can find all the information you need here

Find out more

Professional and financial insurance

Find out more about our Professional and financial insurance products.

Find out more

Helping businesses stay safe and resilient

Find out more about RSA Risk Consulting.

Find out more

Brokers and partners

A partnership with RSA can make your business more flexible, efficient, and profitable.