Expert handling and early decision making

Each claim has a nominated claims handler who will work closely with you throughout the life of the claim to achieve the best resolution.

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The right expert on your claim

Each claim is managed in-house by a specially trained injury claims expert assigned to the case, who will appoint a loss adjuster or a litigator when necessary.

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Work with you

We will bring about the best possible resolution, whether that's through defence, negotiation, or settlement.

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Avoid reputational damage

By acting quickly and taking control of the situation, we can take the appropriate steps to help minimise any financial and reputational risks associated with a bodily injury claim.

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Fast response to new claims

We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.

Teamwork

In-house technical expertise

  • Efficient and effective in-house handling, with selected use of experts
  • Understanding of commercial sensitivities and supporting the relationships you have with your customers
  • Working closely with you, we will bring about the best possible resolution, whether that's through defence, negotiation, or settlement
  • Being proactive and forcing the pace towards a satisfactory conclusion
  • Keeping you and the customers continually advised of progress

Diverse claims handling expertise

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Directors and Officers

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Charity & Trustees Assurance

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Crime/Fidelity Guarantee

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Libel

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Employment Practices Liability

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Legal Indemnities

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Surety Bonds

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Contingent Risks

Working in partnership with external solicitors

Our Profin in-house claims team​ handle most claims without the​ need to instruct external solicitors, however, from​ time to time the appointment of an external solicitor​ is required for a case. For this, we use our panel of widely recognised and accredited solicitors. 

By working together, we utilise the combined​ knowledge, skills, and expertise to provide the best​ possible resolution whether by way of defence, negotiation or settlement. ​

Major and complex claims (typically exceeding £100k in value)

Our large and major loss handling team is made up of our most experienced claims specialists. The team have the skills to manage complex claims and protect your customers’ financial and reputational interests.

Tackling fraud

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

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Track claims online

Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.

Make a claim

If you need to make a claim, you can find all the information you need here

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Professional and financial insurance

Find out more about our Professional and financial insurance products.

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Helping businesses stay safe and resilient

Find out more about RSA Risk Consulting.

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Brokers and partners

A partnership with RSA can make your business more flexible, efficient, and profitable.