Information about NIG and FarmWeb joining RSA

We’re keen to create one business and one voice to brokers. We are targeting two major milestones.

On 1 May 2024 we will transfer people, premises and assets, and then begin migrating customers to RSA from mid-June onwards in a phased approach, which will complete in Q3 2025.

The priority is to manage the integration whilst maintaining business as usual levels of service.

We are working to ensure the transition is as seamless as possible for you and your customers. We will continue to offer multiple products and prices in the market under common leadership, with the goal of having one offer in the medium-term. 

In order to provide a seamless experience, RSA and NIG have been working on the integration including sharing and comparing products, pricing and commission tables to prepare for the migration of customers to RSA in Q3 2024.

We’d love our teams to be co-located and working side by side as soon as possible. Creating and embedding the culture of the new organisation is fundamental to our future success. 

Both businesses have premises in similar locations, but also have premises in different locations. It’s important we review the full location strategy to ensure we do the right thing for you, our customers and our colleagues. 

We will not quote on business written by NIG. New business presentations which clearly state NIG as the holding insurer will be declined, and you will receive an email confirmation of this.

Whilst we anticipate the instances of this to be rare, we have established an internal process for those cases in the Upper Mid-Market where we will manage follow-lines/cumulative capacity across RSA and NIG on single risks.

Our underwriting teams will collaborate to find the best way forward for you and your customer.

For SME/e-trade existing business held by NIG and FarmWeb, the high volume nature of this business means we will continue to quote on NIG and FarmWeb business (and vice versa) until the integration is complete.

For Delegated business, it is less likely that we will both be quoting on individual MGAs/schemes, but customers have the right to choose the wording and terms that suit their needs.

Each arrangement will be considered on its own merit. In these situations, they will be considered by the RSA leadership team for a prompt decision.

The sale of our Personal Lines direct business (More Than) involves the transfer of renewal rights for direct Home and Pet insurance, together with around 300 colleagues and relevant assets including our brands and data to Admiral.

This is unrelated to, and has no impact on, our appetite to write specialist PL products within our Delegated business as this remains a core part of our Commercial Lines strategy.

The recent purchase of NIG positions RSA Commercial Lines as a lead insurer in the Regional/Mid market space. RSA Speciality Lines UK and RSA Speciality Lines Europe will continue to operate under our Global Specialty Lines, where we pursue our strategic roadmap in line with Intact’s Global Speciality Lines plan.

This gives brokers and customers who require a Specialty solution, access to a far broader set of capabilities and expertise at RSA.

We’re very keen to widen the product range available to brokers as a result of this transaction. 

For the time being, we will continue to operate separate agency management processes while we work through some system complexities as part of integration, and existing Terms of Business Agreements (TOBAs) will remain in place for RSA, NIG and FarmWeb.

Brokers will remain on their existing commission arrangements and credit terms for 2024.

In the medium-term, as we look to create one offer (product and pricing), this will also include harmonisation of commission arrangements. We will communicate more information on this in Q3/Q4 2024.

RSA will continue to operate discretely for the time being, and any remuneration agreements will run to the agreed contractual period and terms and conditions.

Maintaining our trading momentum and providing good service is a priority throughout integration. 

We will review any expiring remuneration agreements on a case-by-case basis, and will work with you to agree the best way forward in the interim to help you meet your customers needs.

We are very keen to listen to your views and requests. Please speak to and raise any questions via your usual RSA, NIG or FarmWeb account representative.