SME manually traded product simplification FAQs

We're constantly looking at ways to improve our portfolio of products and services. RSA is working on a programme of simplifying our business and removing complexity by reducing the number of products we offer.

We aim to deliver a more efficient business model that makes us easier to do business with.

Yes, we have not written manually traded SME products for many years. These were replaced with e-trade products which offer better ways of trading with you.

We'll write to you 60, 42 and 14 days prior to the expiry date of impacted policies to give you time to find an alternative product.

To ensure your customer maintains cover, their risk will need to be re-broked as new business into alternative products.

If the customer is not responding or uncontactable, the policy will lapse at the end of the policy term. We would suggest that you follow up with the customer on a regular basis before this policy is lapsed.

Our full cycle e-traded products are available on RSA online or most software house systems.

No, we're unable to price-match existing policies. The alternative e-traded products are independent product offerings and, as such, any premium or terms will be tailored to the demands and needs of your customer.

We cannot guarantee that our e-traded products will meet the demands and needs of your customer. Unfortunately, you'll have to place the risk with an alternative insurer.

No, it’s simply that we're not able to offer you a renewal on your current policy following our decision to no longer support manually traded SME risks.

If you'd like to register for RSA online, please email the following details to intermediated.ebusiness@uk.rsagroup.com:

• Brokerage name and full postal address
• RSA agency number (Agency No format AANNNN)
• User’s name
• Email address
• Email address of a colleague with current access to the account (if applicable)
• FCA number

No, any open claims or claims that occur between now and the end of the policy terms will be treated in the usual manner.

Any open complaints or complaints that occur between now and the end of the policy term will be treated in the usual manner.

Unfortunately, this is not an option right now. It's important that new replacement policies are subject to the rigour of an assessment to ensure it meets cover requirements, which needs to be part of a conversation you have with your customer.

The 2 months’ notice in advance of renewal gives you time to consider your customers’ needs and assess alternative product offerings, and for any replacement policies to be written prior to the existing cover ending.

You can contact us on 0345 878 0071 or your usual RSA contact.