Your questions answered

    • E-traded Business Combined
    • E-traded Office
    • E-traded Pubs, Restaurants and Hotels
    • E-traded Properties
    • E-traded Shops
    • E-traded Tradespeople and Homeworkers
    • E-traded Directors and Officers
    • E-traded Professional Indemnity
    • All the above products are available on RSA Online and Acturis V7
  • Our team is on hand to support you from 9am to 5pm Monday - Friday.

  • Where possible, we support your queries via Live Chat. However, if you have questions about any of the following, please email us at and one of our underwriters will review and get back to you:

    • Unoccupied Premises
    • Flood, Arson or Subsidence Referrals
    • Claim Referrals
    • Renewal Reviews
    • Deal Rollover Queries
    • More than three different referral reasons in your rating notes
    • Turnover exceeding £3.5million
    • Wages exceeding £250,000
    • Public Liability Limit of Indemnity Referrals
  • Our chat function is currently only accessible from within a Quote or Policy. To access you need to start a quote or log into an existing policy on one of the products mentioned above. Our underwriters will be there waiting to answer your queries and help you find what you’re looking for.

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Trade with us online and talk to our experts via Live Chat on RSA Online.