Global Network, local knowledge

Global claims are best handled in their country of origin. So, our claims service is delivered locally, to agreed service standards, by our established network of trusted claims agents and adjusters.

All of our local offices, including RSA-owned offices and Network partners, have delegated authority to handle claims up to an agreed financial threshold or complexity before referring them to our central, complex claims experts in the UK.

Our claims experts have extensive knowledge across all sectors and the experience to deal with large and complex losses.

We understand the challenges faced by a multinational company across business segments, so we establish strong relationships with customers and brokers before policy inception and maintain proactive communication throughout.

A Claims Account Manager (CAM) will be appointed, when required, and will work collaboratively with all stakeholders.

By operating centrally controlled policy and claims tracking through our dedicated Information Platform (IP), we can monitor every single transaction and the progress of claims.

With every one of our Network offices, whether they are RSA offices or an external partner, we put in place a signed, legally binding Business Cooperation Agreement (BCA). This sets out the required service standards and ensures all offices understand what is expected of them.

• Dedicated information platform: You can monitor all transactions and claim progress, with claims recorded within 24 hours.
• Local offices indemnified: Every office is indemnified against the financial impact of transactions across our Global Network (up to £5m).
• Guaranteed full settlement: We guarantee settlement of all premium claims balances on all valid claims, in full.
• Dedicated claims handler: A single point of contact, managing your claim from start to finish.