Phone Lines

As promised, we continue to invest in our service and tools to deliver a more efficient business model that makes it easier to do business with us. We’ve been listening to your feedback and know how important it is that you feel supported and can interact with our teams in different ways, so we’ve worked hard to get the right balance in place across both telephony and digital channels. 

We are really pleased to announce that our phone lines have now re-opened for new and existing business above £1000 premium. With referrals, we understand that speaking directly to an underwriter is a priority which is why our Live Chat service continues to offer a quick and easy way to trade all size premiums, available on RSA Online and Acturis. If your case is too complex, rest assured, we will give you a call to talk it through.

To ensure we can focus our time most effectively, we will be responding to email enquiries within 10 days.

Supporting you and your customers remains our priority and we thank you for your ongoing support and feedback.

Frequently asked questions

  • Unfortunately, we are unable to process any cases under £1000 premium via the phone lines. Our underwriters will direct you to our Live Chat facility available on RSA Online and Acturis to proceed. We understand this may be frustrating, but due to capacity, we need to ensure we deliver a strong and efficient service through all of our channels.

  • In order to ensure a good service through the telephone lines, we have streamlined our mailboxes and therefore some have closed. For general enquiries, please email sme.extranet@uk.rsagroup.com or for deal queries, email rsa.etradedeals@uk.rsagroup.com. Please note that we will look to respond to your query within 10 days.

  • You can find everything you need to know about our Live Chat facility here.