13 April 2021
As promised, we continue to invest in our service and tools to deliver a more efficient business model that makes it easier to do business with us. We’ve been listening to your feedback and know how important it is that you feel supported and can interact with our teams in different ways, so we’ve worked hard to get the right balance in place across both telephony and digital channels.
Frequently asked questions
Unfortunately, we are unable to process any cases under £1000 premium via the phone lines. Our underwriters will direct you to our Live Chat facility available on RSA Online and Acturis to proceed. We understand this may be frustrating, but due to capacity, we need to ensure we deliver a strong and efficient service through all of our channels.
In order to ensure a good service through the telephone lines, we have streamlined our mailboxes and therefore some have closed. For general enquiries, please email firstname.lastname@example.org or for deal queries, email email@example.com. Please note that we will look to respond to your query within 10 days.
You can find everything you need to know about our Live Chat facility here.