Clearchoice home insurance

Examples we target and are at our most competitive for include:

• Standard buildings cover up to £1,000,000
• Standard cover up to £75,000

Looking after our customers’ needs doesn’t just mean paying claims. Sometimes we go a little bit further.

A complex and stressful situation
When a 75-year-old customer suffered loss of oil from an underground pipe under his house, a property outside of his boundary was damaged, and he found himself in a complex and stressful legal position.

Reassurance
A member of our claims team contacted the customer to reassure him that a liability claim could only be successful against him if he could be proven negligent; and that in this case there were no grounds for negligence.

Clean-up costs, regardless of liability
However, the Environment Agency issued a statutory charge for the clean-up costs, which further complicated the issue. This charge was applied regardless of liability, and could not be reclaimed under the terms of his policy.

RSA negotiates to get costs waived
We contacted the Environment Agency with our customer’s permission and persuaded them not to pursue the statutory charge and the costs were waived.

Expertise makes the difference
We went the extra mile for our customer, identifying his concerns and using our expertise and negotiating skills to help, even though the costs would have been excluded from the terms of his policy. That’s the RSA difference.