Worldwide Expertise
Multinational companies need a consistent, high quality, global approach to claims servicing with local market expertise. Our global network of more the 170 countries and territories means we have the local contacts and the right expertise to resolve claims fairly – however complex.
Run Globally
We have a central office in the UK for international claims – but all our local offices and network partners have delegated authority to handle claims up to an agreed financial threshold or complexity.
Act Locally
We believe claims are best handled in their country of origin, so our claims service is delivered locally by our established network of trusted claims agents and adjusters to agreed service standards.
Financial Protection
Dedicated information platform
You can monitor all transactions and claim progress, with claims recorded within 24 hours.
Local offices indemnified
Every office is indemnified against the financial impact of transactions across our global network (up to £5m).
Guaranteed full settlement
We guarantee settlement of all premium claims balances on all valid claims, in full.
Dedicated claims handler
A single point of contact, managing your claim from start to finish
Expertise forged by strong relationships
We understand the challenges faced by a multinational company across business segments, so we establish strong relationships with the customer and broker before policy inception and maintain proactive communication throughout.