Accident and Health claims
Find the details you need to make a new accident or health claim, or check on your existing claim.
Option 1: call us
0330 102 4093
Monday to Friday: 9am to 5pm
Please have your RSA policy number ready.
On the call we'll ask you for the following essential information:
- RSA policy number
- Date and time of incident or loss
- Location of the incident or loss
- Circumstances of the incident
- Details of loss or damage
Option 2: email us
claims.accidentandhealth@uk.rsagroup.com
We aim to respond within 2 working days.
Please email us the following essential information and documents:
Information we will need from you
- RSA policy number
- Date and time of incident or loss
- Location of the incident or loss
- Circumstances of the incident
- Details of loss or damage
We may also ask for the following documents, depending on the claim:
Cancellation claims
- Original booking invoice
- Cancellation invoice
- Evidence to support the reason for cancellation, such as a doctors letter
Personal baggage claim
Unless it is an express claim, we will need:
- Details of the loss or theft
- Receipts
- Police report or loss report
Medical expenses
- Medical invoices
- Reason for treatment
- If a pre-existing condition, proof the claimant was to travel
If you need to contact us by post, our address is: RSA, St Marks Court, Horsham, West Sussex, RH12 1XL.
To get the latest on your claim, contact your account handler, or get in touch with us by email or phone.
Track claims online
Access all the information about an existing claim, including its current status, with RSA Claims Online.
Claims Online (Brokers only)
Details may not be available for some specialty lines claim classes.
Call us
0330 102 4093
Monday to Friday: 9am to 5pm
Email us
claims.accidentandhealth@uk.rsagroup.com
We aim to respond within 5 working days.
If you need to escalate a claim, contact our team leader:
Emma Taylor
01403 231 106
emma.taylor@uk.rsagroup.com