Marine claims
Find the details you need to make a new marine claim, or check on your existing claim.
Option 1: email us
We aim to respond within 2 working days.
Please include your RSA policy number and as much of the following information as possible:
Information we will need from you
- Reported by
- RSA policy number
- Date of loss
- Location description
- Cause of loss
- Loss details
We may also ask you for:
- Accident book entry
- Investigation report
This is not an exhaustive list, we'll let you know if we need more information or documents from you.
Option 2: call us
0161 235 3161
Monday to Friday: 9am to 5pm
Please have your RSA policy number ready.
On the call we'll ask you for the following information:
Information we will need from you
- Reported by
- RSA policy number
- Date of loss
- Location description
- Cause of loss
- Loss details
We may also ask you for:
- Accident book entry
- Investigation report
This is not an exhaustive list, we'll let you know if we need more information or documents from you.
To get the latest on your claim, contact your account handler, or get in touch with us by email or phone.
Track claims online
Access all the information about an existing claim, including its current status, with RSA Claims Online.
Claims Online (Brokers only)
Details may not be available for some specialty lines claim classes.
Email us
We aim to respond within 5 working days.
Call us
0161 235 3161
Monday to Friday: 9am to 5pm
If you need to escalate a claim, contact our Hull portfolio claims team leader:
Steven Davis
0207 337 5927
steven.davis@uk.rsagroup.com
If you need to escalate a claim, contact our Cargo and freight portfolio team leader:
Kaye Williams
0161 235 3850
kaye.williams@uk.rsagroup.com