Fast and efficient claims

Handling claims quickly and efficiently is the foundation of our commercial insurance business.

It means we rapidly settle lower value claims. And we have the specialists on-hand to deal with more complex claims. And for major incidents, we can assemble whole teams of experts working round the clock and around the globe. Whatever it takes – we’re here for you when you need us most.

Service you can rely on

Get a fast response

With a notification within three hours, and an action plan within 48 hours, we put next steps and agreed progress updates in place, fast.

Stay involved

We work closely with you throughout the life of a claim. We ensure claims handling is tailored appropriately at all stages.

Know who to talk to

One person manages your claim from start to finish – so they know exactly what’s going on, and you know who to call.

Get it settled

We always focus on settling claims as quickly and fairly as possible.

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Track claims online

Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.

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Claims information by product class

Our dedicated teams specialise in a variety of sectors, making them well-equipped to support you throughout the claims process. Find out more here.

The RSA difference

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Dedicated expertise

You get a dedicated claims team who know their industry inside-out. It makes the difference between chaotic delays and organised precision.

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Broad capability

We handle everything from rapidly settling lower-value claims to managing complex claims for global organisations.

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Close relationships

We nurture long-standing relationships with suppliers and brokers – so when we need to gather the right team, we know who to call.

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Complete support

We work with brokers and businesses before, during and after a claim – from detailed risk management through to claims reviews.

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Making property claims simple with First Notification of Loss

We’re very proud of our reputation for settling commercial claims quickly and fairly, but one of the key areas we can make sure that happens is at the point of first notification.

Working in collaboration with our brokers, we’ve created our e-FNOL portal, to allow commercial property claims to be submitted electronically.

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Proactive risk management

We work with businesses around the world to help them lower their risks – and build the resilience they need to thrive. From real estate to renewable energy, our in-house risk consultancy has the expertise to help businesses across sectors improve their operations and resilience.

Case study: Storm Desmond takes the biscuit

When Storm Desmond put the McVitie’s factory under 1.5 metres of floodwater, we were part of the extraordinary effort to get the nation’s favourite biscuit maker back into production. Watch the video to find out more.

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Why RSA?

We give businesses the security to thrive, with exceptional insurance products and a reliable claims service, driven by experts at every stage.

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Risk consultancy

Our in-house specialists help protect businesses for the long-term – with focused support and long-standing expertise.

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Global Network

Our network extends to more than 170 countries – giving us the global reach and local expertise to support businesses wherever they are in the world.

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Our story

Discover more than 300 years of RSA history – from the Great Fire of London to the present.

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