Help and advice when you need it most, worldwide
When you’re abroad, faced with potential medical, travel and security risks, you want to be sure you have a team in place that is agile and responsive. With our years of experience handling claims quickly and efficiently, we make sure you do.
The right expert on your claim
Our experienced Accident & Health in-house claims team provides a positive, proactive and pragmatic approach to claims resolution.
Fast response to new claims
We acknowledge notification within 3 hours and an action plan is delivered within 2 working days, advising on next steps and agreed timescales for progress updates.
Nominated claims handlers
One person works closely with you every step of the way, ensuring claims handling is tailored appropriately from start to finish.
Focus on settling claims
Our objective is to settle claims as quickly and fairly as possible.
Express claims handling for baggage claims
When customers provide us with the following key pieces of information, we will settle baggage claims quickly:
- Policy cover details
- Claim circumstances
- Details of the value of items being claimed
- Payee details
- Claimant details
Our online claims validation tool helps us to instantly validate the loss, ensure prompt settlement, and offer a replacement service for electrical equipment (e.g. tablets and laptops).
Major and complex claims (typically exceeding £100k in value)
Large and complex losses are handled by our most experienced claims specialists who have the skills to manage major events and protect your customers’ financial and reputational interests.
Tackling fraud
Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums.
This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputation, and their premiums.
Claims system and reporting
We have a tailored Claims System for accident and travel to provide management information which is bespoke to your requirements.
Regular reports can be set up within requested parameters and issued at agreed intervals to keep you and your customers up-to-date with the claims information you need.
Access to security and medical assistance experts while travelling abroad
Our assistance service provider, Healix, is here to help our customers risk-manage their business travel prior to departure and assist if something goes wrong while travelling. No matter where you are travelling in the world, Healix are available via our dedicated 24/7/365 RSA Assistance Line and through our RSA travel assistance app.
Integrated seamlessly into our claims management process, Healix guarantees an efficient handover of information to our claims teams, ensuring that you get the best service and rapid support when you need it most.
Effective case management
End-to-end medical and security case management combined within the same system to enhance efficiency and minimise duplication.
24/7 support
24/7/365 expert support and response in emergencies, managed from our UK operation centre.
Team of experts
Fully integrated, multilingual team of medical and security experts available round the clock
Download the app before you travel: RSA Travel Assistance
The ultimate travel safety companion, the ‘RSA Travel Assistance’ App provides you with up-to-date travel information and advice and real time alerts on breaking news globally. Download the RSA travel app for guidance and contact information in the event of a medical or security situation while travelling abroad.
The app includes:
- An assistance call button to put you in touch with our 24/7 Operation Centre, wherever you are in the world
- Quick access to your RSA Worldwide Medical & Security Assistance policy details, including summary information on your cover
- Video training and education to provide you with information to help make travel safer
- Non-emergency contact information: ways to contact us in a non-emergency situation
- Global alerts and country risk profiles from around the world, with all the key information on the latest problems and what to watch out for
Create your Healix account
To gain access to the web portal, all you need to do is create an account by following these 3 simple steps!
- Complete Registration Form to create an account
- Enter RSA access code RSA1531522
- Click “Register"