Accessing claims online is quick and easy
1. Enter your user ID and password
3. Once your details are accepted, click on the ‘Claims Tracking” option from the menu on the left hand side
4. Then select the ‘Claims Online’ option.
View your claims status
Easily find your customers claim reference number, whether we have registered their claim or if their claim has been closed.
We'll store all the correspondence relating to the claim here so it's easy to find. Claims Online also acts as a portal for our team to leave messages for you.
All the details in one place
Easily locate details of estimate changes, payments or recoveries made on the claim, as well as any third party details or service providers.
Motor claims in real time
See when our engineers authorise repairs on a vehicle or deem it a total loss in real-time.
Locating claims when time is of the essence
The RSA Claims Online search function has been designed to make finding and locating a claim easy. So if you're picking up a claim for somebody else, or need to find some information on a claim you can make sure you get the information you need.
Simply search by;
• RSA claim reference
• Policy number
• Policyholder name
• Vehicle registration number for Motor claims
• Specific date range.
Process property claims online
Working in collaboration with our brokers, we’ve created our e-FNOL (First Notification of Loss) portal, to allow commercial property claims to be submitted electronically.