Keeping you moving
Whether it's a claim for a single vehicle, or an entire fleet, we know the impact can be much bigger. Our specialists will work with you to ensure the claims process runs smoothly to minimise any impact on you or your business.
Work closely with you
We'll ensure that claims handling is tailored appropriately.
Fast response times
We respond to new claims notifications within three hours and delivering action plans within 1 working day, advising next steps and agreed timescales for progress updates
Protect your claims history
Our third party capture team will look to contact the third party driver within 1 hour of claim notification.
The right expert on your claim
- Fast access to in-house UK-based motor claims specialists who will work collaboratively with you, ensuring that repairs are completed swiftly
- A UK-wide network of repair partners who can provide solutions from standard and prestige cars, through to light commercial and heavy goods vehicles: Courtesy vehicles provided for all qualifying customers with vehicles up to 3.5 tonnes
- Out of hours emergency response service
- National mobile coverage available 24/7 for all urgent glass repairs and replacements, wherever you are
- Claims involving an injury to a third party are handled by our specialist Motor Injury team who will use their experience and knowledge to settle the claim quickly and fairly
An early notification means a swift solution
You can count on fast and appropriate decisions, as we take instant control of the claim.
If the incident is the fault of an RSA customer, our dedicated third-party capture team will make contact with the third party within 1 hour of notification. This could avoid the third party being approached by and appointing a solicitor or accident management company, significantly reducing costs.
Uninsured loss recovery
Our service provider will be able to support the customer to make their claim for uninsured losses against a third-party insurer, assist with any liability or quantum disputes and to provide support in respect of any injury claims for our insured driver and/or their passengers.
Major and complex claims (typically exceeding £100k in value)
Claims above a certain size and complexity need a different, often project managed approach, so our large and major loss claims handling team is made up of our most experienced claims specialists. The team have the skills to manage major events and protect your customers’ financial and reputational interests.
Tackling fraud
Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums.
This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations, and their premiums.
What to do at the scene of an accident
-
If necessary, stand away from the accident scene and call 999 if anyone is injured.
-
Call us as soon as possible for any advice and/or guidance.
Record a detailed description of what happened and collect as much information as possible.
-
Take photographs, note the time, date, location, traffic and weather conditions, number of passengers and vehicles involved (make, model, colour and registration number).
-
Get the contact details, description of driver(s), contact details of passengers, pedestrians/other witnesses and details of any police officers involved.
-
Record any injuries to anybody involved and note the damage.
Track claims online
Claims Online is our online portal where you’ll find all the information about an existing claim, including reference numbers, documents and current status. Log in or register to find out more.