Covid-19: Commercial lines FAQs

We're working hard to ensure that our operations run as smoothly as possible during these changing times. Providing good service and support to you and your customers is a priority for us, so we regularly update this page to ensure that you are kept up to date.

We are asking that all customers contact their brokers for support and advice in the first instance. The contacts and FAQs below are intended to support you to manage these enquiries.

  • To register a claim, brokers should email us.  All of our contact information can be found on our Claims page.
  • If you’re unable to find what you need below and still need to discuss a customer’s policy where you think a relevant extension may apply, please email our new dedicated mailbox at

We are currently handling a significant number of enquiries. You can find an update on service here.

Frequently asked questions

We understand that during this period of disruption caused by COVID-19, having clarity about your insurance cover is important to you and your customers. The following FAQs should be read alongside applicable policy terms and conditions and are intended to provide helpful guidance, but we acknowledge that there will continue to be circumstances or unique facts that individual customers will be facing which you will still need to contact us about.