Change Management, Managing Conflict and Difficult Situations (day 1)

Our current environment has meant we have had to adjust, the move to remote working, balancing home-schooling for some as well as the hardening market, all these are about change to our normal routine. This session will give you an insight into how to tackle change.

By the end of today, you will:

• Know what change is and why it happens
• Have explored tried and tested change management tools and your role in this process
• Understand resistance to change and techniques to use with your team

It’s not just change. You will learn through this session how to deal with conflict to change, barriers to strategy and communications and be able to take away a real understanding of how this affects your brokerage.

Day one agenda

• What organisational change is and why it happens
• You as a change agent
• Mergers and Acquisitions
• Why change fails
• Kotter’s 8 steps to change
• Stakeholder management using Mendelow’s Matrix
• Change challenges
• Managing resistance to change
• Supporting people through change
• Practice using a real-life situation
• Evaluating and flexing your conflict style

Day two agenda

• What conflict is and why it happens
• The eight components of conflict
• Situations which drive difficult conversations
• Fears and barriers – what stops us?
• Zone of uncomfortable debate (ZOUD)
• Addressing the ‘elephant in the room’
• Parent–Child dynamic and how to stay in Adult
• Conflict management styles – how you manage conflict
• 5 step structure to managing difficult conversations
• Practical exercise using real-life situation
• Evaluating and flexing your conflict style