Leading the Team with Coaching and Managing Performance (day 1)

Recognising team and individual performance is one of the most important assets a leader can have. This session covers a wide breadth of knowledge and skills needed to be a future leader of a team or brokerage. You may currently be a leader of people, or perhaps you may part of wider projects where influencing and coaching is required, all the same, the skills learned will be invaluable as you move forward in your career.

At the end of the sessions you will be able to:

• Explain what coaching is and what it isn't
• Identify your preferred influencing style along with its impact
• Explain the GROW model of coaching and demonstrate its use during role plays
• Discuss what performance management is along with its benefits
• Demonstrate an ability to write SMART objectives
• Demonstrate through case studies putting the sessions' theory into practice

Our expert trainer will lead you through the leadership spectrum of coaching and mentoring styles and approaches and how and when these skills can be used in everyday situations.

Day 1 agenda

• Welcome
• What Influencing and Coaching is and is not
• Emotional intelligence and influencing
• The Push and Pull of influencing
• Five styles of influencing
• Leader as coach - mentor
• Where coaching fits with the wider spectrum of styles and approaches
• Situations to use coaching and influencing
• Structuring your conversations using GROW
• Review and reflect on learning

Day 2 agenda

• Welcome
• Review of Influencing and Coaching skills
• Listening and questioning skills
• Push and pull of questions
• What performance management is
• Conduct versus Capabilities
• SMART objectives and setting goals
• Coaching through a performance issue
• Skills practice
• Action plan and review