Marine claims

When a loss occurs, the impact can be huge. From straightforward claims that can be fast-tracked to a swift conclusion, to more complex claims that require specialist handling, we understand the impact of a claim, however large or small.

Our recoveries teams are dedicated to pursuing responsible parties to speed up the claims process at no additional cost. We take a hands-on approach to recoveries, helping to reduce the total cost of the claim where third parties are responsible.

Working on your behalf, we seek maximum compensation to help protect your customers’ balance sheets and save them valuable management time. When claims fall below large policy deductibles, we can offer a dedicated service to help you pursue uninsured losses at competitive fee scales.

Our Electronic First Notification of Loss (e-FNOL) fast track facility for Cargo claims up to £10,000 speeds up the consideration and settlement process, with essential and limited information required, to bring the claim to a satisfactory conclusion. Claims are responded to within 48 hours, and payment is received within five days of receipt of documents.

Our large and major loss handling team is made up of our most experienced claims specialists. The team have the skills to manage complex claims and protect your customers’ financial and reputational interests.

Our Counter Fraud specialists blend cutting-edge technology with traditional identification and detection methods. We are instrumental in cross-industry initiatives and at the heart of all industry forums. This enables us to provide intelligence and insight, raising awareness of the impact of fraud and the steps that can be taken to protect you, your customers, their reputations and their premiums.

Through our global network of RSA offices and established network partners in over 170 countries and territories, your customers can be confident of trading wherever they choose to operate across the globe. And, wherever claims occur in the world, we will help your customers get back on track quickly.