Despite the challenging backdrop of the UK in full lockdown, our team stepped up to provide first class risk consultation and help our partner land a valuable two year deal with a new client.
Although 2020 has thrown an unprecedented set of challenges at our UK offices, including moving 100% of our employees to home working within just days of the national lockdown announcement, we have worked tirelessly to ensure our high standards of customer service remain strong.
Firm in the belief that nurturing our partnerships with brokers is fundamental to securing our own success, we rose to the challenge of helping our broker partner to win a new fleet business while in the midst of that challenging period, and with all of our teams remote working.
The challenge was to help the broker meet a rate per vehicle target in order to win the contract. Although we had sight of the potential deal from other brokers, our strict one quote to market ethical positioning meant that we aligned ourselves 100% with our existing broker partner and moved quickly to help them get a competitive deal together.
Within 24 hours of the initial call with the broker, our team had carried out a telephone risk consultation with the prospective client, following up immediately with a call to our Underwriting and risk management teams and the broker.
This information gathering process allowed us to not only put together a competitive rate, but also offer some claims management and reporting which was not available from their existing insurer. This fast response and comprehensive package ensured that the broker won a two-year new business deal for themselves and for us, further strengthening our partnership.
In the brokers own words:
"You put together a blinding offer in quick time, whilst working from home! Absolutely brilliant and happy we were able to place this client with you."